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wholesale terms & conditions

ORDERING
orders@modern-twist.com
> 510.531.2100
> 510.992.0400

MINIMUM ORDERS/RE-ORDERS
Please contact us

PAYMENT OPTIONS
First time orders are required to send a copy of the resale certificate. Payments via Visa or Master Card. Payments via COD will apply an additional $10 per carton fee. In case of payment by check, seller may hold shipment of merchandise until seller receives notice from it's bank that buyer's check has been cleared. Repeat orders, Net terms available upon approval of three trade references.

NO CHARGEBACKS

REVISIONS TO ORDERS
All changes to orders must be submitted the same day. Any changes made to a purchase order the days following its submission will be processed as a new order and will need to meet the $250 minimum order.

CANCELLATIONS
All cancellations must be received in writing within 24 hours, from when original order is placed.

PRICES
Prices are subject to change without notice. Orders are subject to seller's prices in effect at the time of shipment. Prices listed are wholesale. FOB Oakland, California and do not include insurance, applicable surcharges, taxes, duties, or other charges, all of which are buyer's responsibility.

SHIPPING
Orders are shipped ground per common carriers, UPS. USPS, FEDEX. Expedited shipping is available, subject to additional fees. Orders are shipped FOB Oakland, CA. Pricing is based on weight and distance. Please call or email orders@modern-twist.com for any special shipping requests. Tracking notification sent to an email address upon request. We do not ship to P.O. Boxes. Delivery dates are approximate. No liability is accepted for delayed delivery by the carrier. All orders should be checked for discrepancies upon arrival.

DELIVERY
Orders are shipped in 3 - 5 days. Please notify us of time sensitive orders.

OUT-OF-STOCK ITEMS
Occasionally we are out of stock on certain items. Unless otherwise requested, we will ship orders as ready and backorder any items not in stock. We will automatically send your backordered items when available.

CUSTOM ORDERS
All custom orders are final. No exchanges or returns.

RETURNS & EXCHANGES
All returns and or incorrectly shipped merchandise must be reported within 5 days after receipt. All returns must be received within 2 weeks of authorization. Merchandise credit will be issued upon approval, for the purchase price only, less any discounts that were applied, and shipping costs are non-refundable. Merchandise must be returned in original packaging and be in unused original condition. Please contact us first for a return authorization number. Returns without authorization will not be accepted. Please email returns@modern-twist.com or call us at 510-531-2100 for return or exchange information. All Returns, refused shipments and exchanges are subject to 15% restocking fee. In case of loss or damaged merchandise: please file with carrier and retain all packaging material for carrier inspection. Release of Merchandise to a carrier shall constitute delivery to buyer, and risk of loss shall thereupon pass to buyer.

Modern-twist Products that are handmade and or silk-screened may have slight variations. These are not considered flaws. All designs are non-exclusive and protected by copyright. Prices subject to change without notice. Descriptive or topographic errors are subject to correction. modern-twist reserves the right to limit quantities ordered and minimum suggested retail prices.

INTERNET & CO-OP SALES
Buyer shall not, without seller's prior written authorization, sell seller's merchandise on the internet, through e-bay or any other internet auction site, or through a coop or group sale. Seller shall have the right to suspend deliveries and may terminate this and all other contracts with buyer in the event of any unauthorized sales by buyer. Seller is under no obligation to permit buyer to sell via the Internet. However, if seller authorizes such sales, buyer may not use seller's trademarks or images of seller's merchandise without seller's prior written approval. Buyer's authorized use of seller's trademarks or images of seller's merchandise must be tasteful and appropriate as determined solely by seller.