order policies
We currently do not ship outside of the contiguous United States or to PO boxes.
We offer free standard shipping to arrive in 5-7 business days on orders over $40.00.
We process your on-line order within 1-2 business days.
Orders may be placed on this website, or by phone 510-318-9068
Order confirmations will be sent via email.
Shipment tracking information will be sent via email.
payments
We accept Visa, Mastercard and AMEX.
California state sales tax will be added to orders shipped to California addresses outside of Alameda County, Alameda County orders will reflect the State and Local sales taxes. Out of state customers are expected to comply with current laws regarding purchases over the Internet.
inspection for damage, defects, shortages
Inspect your items immediately upon receipt. Damage, shortage or defective merchandise claims must be reported within 5 days of receipt.
cancellation
Orders received before noon are generally shipped the same day so contact us immediately should you want to cancel your order, we will do our best to accommodate your request. Should an order cancellation occur after an order ships it will be handled under our returns policy.
returns
Please send all shortage or damage claims and return requests to info@modern-twist.com. A customer representative will contact you within 2 business days to coordinate your return.
Please do not return goods without contacting our representative first.
Your refund will be issued once your returned item has been received in the original packaging in a sellable condition and accompanied by proof of purchase.
modern-twist does not accept returns of custom or clearance sale items.
It is suggested that merchandise be shipped by a carrier that provides signature confirmation. modern-twist does not accept responsibility for packages lost in transit.
Customer shipping fees will not be refunded unless the product is damaged or defective.
Returns must be returned within 2 weeks of shipment. Please allow 1-2 weeks to process your refund and see it appear on your credit card statement.
All returns of orders placed through other retailers can only be authorized through and returned to those retailers.
product characteristics and variations
modern-twist Products that are handmade and or silk-screened may have slight variations. These are not considered flaws.
All designs are protected by copyright.
Prices are subject to change without notice.
Occasionally we find incorrect pricing on the web page. We apologize for any inconvenience. Descriptive or typographic errors are subject to correction.
modern-twist reserves the right to limit quantities.
backorders/out of stock
Occasionally we are out of stock on items. Unless otherwise requested, we will ship orders as ready and backorder any items not in stock.
We will automatically ship your backordered items when available.
You will not be charged until your goods ship and no additional shipping fees will be incurred.
internet & Co-op Sales
Buyer shall not, without seller's prior written authorization, sell seller's merchandise on the internet, Amazon, through e-bay or any other internet auction site, or through a co-op or group sale.
Seller shall have the right to suspend deliveries and may terminate this and all other contracts with buyer in the event of any unauthorized sales by buyer.
Seller is under no obligation to permit buyer to sell via the Internet. However, if seller authorizes such sales, buyer may not use seller's trademarks or images of seller's merchandise without seller's prior written approval and in conformance with Seller’s guidelines for their use.
Questions?
We are here for you.
Mon-Fri 8am-5pm PST
510-318-9068