shipping / orders
We currently do not ship outside of the contiguous United States or to PO boxes
We process your on-line order within 3-5 business days.
Expedited shipping is available at additional cost.
Orders may be placed on this website, or by fax: 510.992.0400
All orders will receive confirmation via email.
We accept Visa and Mastercard.
California residents will have sales tax automatically added to their order. If you are not a California resident, you are expected to comply with your state's current laws regarding purchases over the Internet.
Inspect your items immediately upon receipt. Damage claims must be reported within 2 days of receipt in order to process a proper claim.
damage or defects
Please contact us immediately to report damages or defects.
Orders may be canceled within 24 hours or restocking fees may apply.
All returns must have a return authorization number and must be returned in original boxes. Unauthorized returns will not be accepted. Your return must be accompanied by your original receipt. Registered mail or signature confirmation is recommended, packages lost in transit is not the responsibility of Modern-twist. Customers will be responsible for shipping charges unless product is defective. Original shipping and handling charges are non-refundable All returns must be returned within 2 weeks of shipment. Customer is responsible for packing product properly, Items must be in original packaging and in the condition in which they were received. Please allow 1-2 weeks to process your return after we receive it.
All shortages must be reported within 5 days of shipment pricing : prices are subject to change without notice. Sometimes we find incorrect pricing on the web page. We apologize for any inconvenience. No returns on Custom or Sales items.
All Returns on orders placed through other retailers can only be authorized through those retailers.
Please send all Return/damaged claims to Return@modern-twist.com, A customer representative will contact you within 48 hours. Authorization number will be provided For your return. Please do not return goods without a return authorization code. Store credit will be issued once your returned item has been received in original package, proof of purchase and return authorization code.
Modern-twist Products that are handmade and or silk-screened may have slight variations. These are not considered flaws. All designs are non-exclusive and protected by copyright. Prices subject to change without notice. Descriptive or topographic errors are subject to correction. modern-twist reserves the right to limit quantities.
backorders/out of stock
Occasionally we are out of stock on certain items. Unless otherwise requested, we will ship orders as ready and backorder any items not in stock. We will automatically send your backordered items when available. You will not be charged until your goods ship.
internet & Co-op Sales
Buyer shall not, without seller's prior written authorization, sell seller's merchandise on the internet, through e-bay or any other internet auction site, or through a coop or group sale. Seller shall have the right to suspend deliveries and may terminate this and all other contracts with buyer in the event of any unauthorized sales by buyer. Seller is under no obligation to permit buyer to sell via the Internet. However, if seller authorizes such sales, buyer may not use seller's trademarks or images of seller's merchandise without seller's prior written approval. Buyer's authorized use of seller's trademarks or images of seller's merchandise must be tasteful